FAQs & Troubleshooting
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55 Results
- 1BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 2How to set Bluetooth Local Name or PIN code using the BPM (Brother Printer Management Tool) (for Windows)
- 3Enable or disable Bluetooth Low Energy (BLE)
- 4How to connect the printer to your computer (for Windows)
- 5The left or right side of the label is not printed correctly.
- 6When I print a long label or many labels continuously, printing stops suddenly before finishing.
- 7How to change the printer code page
- 8How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 9Using the CommTool (for Windows)
- 10How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 11My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 12Printing is not possible.
- 13I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 14How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 15I cannot automatically connect the printer to my iOS/iPadOS device via Bluetooth®.
- 16How to install the Roll Holder (PA-RH-002) (Optional)
- 17How to install the Roll Spacer Set (Optional)
- 18I cannot automatically reconnect my iPhone 11 to the printer via Bluetooth®.
- 19How to check the battery life
- 20How to install the Windows driver via Bluetooth®
- 21How to update the firmware
- 22How to update firmware to all printers on the same subnet at the same time
- 23Will my printer automatically turn itself off?
- 24The linerless roll is jammed inside the printer and not ejected correctly.
- 25How to get an alert log file using the BPM (Brother Printer Management Tool) (for Windows)
- 26Where can I find the printer's network settings, such as IP address?
- 27I cannot print with ESC/POS commands or CPCL commands
- 28I cannot install the Windows driver.
- 29The printed label contains gray lines.
- 30I cannot print barcodes correctly using BarTender.
- 31I cannot pair the printer with a Bluetooth® device as my iOS / iPadOS device reconnects to the printer automatically.
- 32How to execute the printer configuration (Self-test) to debug
- 33How to adjust the printout position
- 34How to install Brother software on a computer not connected to the Internet
- 35Printed barcodes cannot be read.
- 36How do I clean / maintain my printer?
- 37How to identify your Operating System (OS) for Windows or Mac
- 38How to get Bluetooth MAC Address with the CommTool (for Windows)
- 39The print quality is poor.
- 40I can no longer print from my computer via Bluetooth®, even though I was able to print previously.
- 41How to change the speed and density in BarTender
- 42How to adjust the tear position in BarTender
- 43How do I connect the printer and my mobile device via Bluetooth®?
- 44How do I uninstall the printer driver?
- 45What do the indicator lights mean?
- 46How to clean the Platen Roller
- 47The printer does not turn on when I press the Power button.
- 48I cannot print correctly using the Windows printer driver
- 49The printer does not start printing immediately
- 50How to clean the Print Head