FAQs & Troubleshooting
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- 1My custom paper size cannot be found even though I added it to the "User Defined Size" list in the printer driver, or although the Administrator settings are set for a shared printer, the function is disabled on a client computer. The printer is connected to a Windows computer via Bluetooth®.
- 2How do I turn the printer off?
- 3How do I transfer templates to the printer?
- 4The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 5Printing from an Android™ device
- 6Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 7(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 10I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 11How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 12Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 13Printing from a Windows PC or Mac
- 14This printer is not detected when establishing a Bluetooth® connection.
- 15Using the Device Settings (for Windows)
- 16I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 17How to charge the rechargeable Li-ion battery
- 18I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 19I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 20P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 21I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
- 22How can I stop the printer from automatically feeding roll paper after printing? (for Windows)
- 23I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 24Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 25When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 26The latest printer driver was successfully installed, but the driver did not update correctly.
- 27I can no longer print from my computer via Bluetooth®, even though I could print previously.
- 28P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 29How do I transfer label templates with P-touch Transfer Express?
- 30How to install the rechargeable Li-ion battery (optional)
- 31I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 32How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 33What kinds of software are available for this printer?
- 34What is the JPEG printing and how can I use it?
- 35When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 36How do I connect the printer to my computer via Bluetooth®? (for Windows)
- 37My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 38The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 39When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 40I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 41What Android™ mobile application can I use?
- 42How to connect to an AC power outlet (optional)
- 43How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 44Printing is not possible. (USB connection)
- 45Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 46Installing the software
- 47How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 48How to identify the printer's firmware version
- 49Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 50Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)