FAQs & Troubleshooting
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254 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 22-sided (duplex) scan
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 5Easy Scan to E-mail
- 6No Paper Fed
- 7My Brother machine has no power.
- 8Load paper in the paper tray #2
- 9Replace Ink
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 11Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13Print using only the black ink cartridge when the Color cartridges have run out.
- 14What driver package format is supported by my Linux distribution?
- 15Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 16Scan a document and e-mail it as an attachment
- 17One or more of my colors are not printing (blank).
- 18Paper Jam
- 19Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 20(Video) Install the ink cartridges
- 21I cannot find some option in the Printing preferences. (For Windows)
- 22The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 23Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 24Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 25Scan multiple pages into one file instead of each scan being saved as a separate file.
- 26Wrong Paper Size
- 27I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 28When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 29(Video) Connect the telephone line and power cord
- 30How can I use my NFC-enabled mobile device with the Brother NFC-enabled machine?
- 31A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 32Load envelopes
- 33Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 34Loading paper in the manual feed slot.
- 35I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 36Cannot print after a Windows 10 update (June 2020)
- 37I cannot print using my Brother machine on a wireless network (Mac)
- 38Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 39Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 40I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 41Scan a document and save the scanned image to a folder on a local or network hard disk
- 42Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 43Ink Absorber Full
- 44Can I print from or scan to Android™ Smartphone?
- 45Ink Low
- 46Where is the USB port on the machine?
- 47Print the Network Configuration Report
- 48I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 49I cannot print using my Brother machine on a wireless network (Windows)
- 50I cannot save a file downloaded from the Brother support website (For Windows)