FAQs & Troubleshooting
![]() |
Popular |
![](/g/b/img/product/mfcj6920dw_us_eu_as.jpg)
MFC-J6920DW
254 Results
1.
No Paper Fed
2.
2-sided (duplex) scan
3.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
4.
(Video) Load plain Letter/A4 paper
5.
Paper Jam
6.
Replace Ink
7.
Download a file from the "Downloads" section and save it to Windows 8 computer.
8.
Scan a document and e-mail it as an attachment
9.
My Brother machine has no power.
10.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
11.
One or more of my colors are not printing (blank).
12.
Load envelopes
13.
I still receive the error message "Paper Jam" after I removed the jammed paper.
14.
Improve poor print quality.
15.
I cannot save a file downloaded from the Brother support website (For Windows)
16.
Delete print jobs from the print queue.
17.
Can I print from and scan to iPhone, iPod touch and iPad?
18.
After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
19.
"Offline" appears on the Status Monitor.
20.
The printer status is Offline or Paused.
21.
Ink Low
22.
Document Jam/too Long
23.
Forward a fax to another fax machine when my machine has a mechanical problem.
24.
(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
25.
Paper tray not detected/ Paper tray #2 not detected
26.
The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
27.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
28.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
29.
I cannot install Brother drivers on Debian 10 or later (Linux)
30.
Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.