FAQs & Troubleshooting
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283 Results
- 1(Video) Load paper in the Multi-Purpose tray (MP tray)
- 2Paper Jam (With Video Instructions)
- 3(Video) Load A3/Ledger paper (Tray1)
- 4(Video) Load A4/Letter paper
- 5Print using only the black ink cartridge when the Color cartridges have run out.
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8Load paper in the paper tray
- 9The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11Load an Envelope (Manual Feed Slot)
- 12My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 13(Video) Load an Envelope (Manual Feed Slot)
- 14I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 15(Video) Install Ink Cartridges
- 16Paper tray not detected/ Paper tray #2 not detected
- 17(Video) Connect telephone line and power cords
- 18I still receive the error message "Paper Jam" after I removed the jammed paper. (With Video Instructions)
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 21When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 22Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 23When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 24Ink Low
- 25Replace Ink
- 26My Brother machine could not be found over the network when I installed drivers on my PC.
- 27Use voice mail on the same line as my Brother machine.
- 28One or more of my colors are not printing (blank).
- 29Can I print from or scan to Android™ Smartphone?
- 30No Paper Fed
- 31Document Jam (With Video Instructions)
- 32Add your Brother machine with AirPrint (macOS)
- 33I cannot print using my Brother machine on a wireless network (Windows)
- 34After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 35A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 36I cannot make borderless prints.
- 37The printer status is Offline or Paused.
- 38Print the Network Configuration Report.
- 39I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 40Connect your Brother machine to your mobile device via a wireless router or access point.
- 41I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 42The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 43Change the printer driver settings (Windows/macOS)
- 44Transfer faxes to the PC when my machine has a mechanical issue.
- 45(Video) Unpack your Brother machine
- 46Load Paper in the Multi-purpose Tray (MP Tray)
- 47"Offline" appears on the Status Monitor.
- 48Cannot Detect
- 49Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 50Cover is Open