FAQs & Troubleshooting
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337 Results
- 1Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4(Video) Connect telephone line and power cords
- 5(Video) Load A4/Letter paper
- 6(Video) Load and print an Envelope (Manual Feed Slot)
- 7(Video) Update the Driver or Firmware for your Brother machine
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9Document Jam
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11(Video) Load A3/Ledger paper
- 12Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 13(Video) Install Ink Cartridges
- 14A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 15What is Brother iPrint&Scan?
- 16Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 17The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 18Ink Low
- 19Print using only the black ink cartridge when the Color cartridges have run out.
- 20Add your Brother machine with AirPrint (macOS)
- 21"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 24Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 25When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 26Use voice mail on the same line as my Brother machine.
- 27I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 28Send or Receive an Email Securely Using SSL TLS
- 29Unable to Scan / Scan Unable
- 30What is the default password for my Brother machine?
- 31I cannot print using my Brother machine on a wireless network (Mac)
- 32Check the scanner driver version.
- 33About Envelopes
- 34Correct the Paper Feed to Clear Vertical Lines
- 35Load Documents in the Automatic Document Feeder (ADF)
- 36My Brother machine could not be found over the network when I installed drivers on my computer.
- 37When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 38Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 39I cannot find some option in the Printing preferences. (For Windows)
- 40Printing/ Scanning with a mobile device
- 41Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 42The printer status is Offline or Paused.
- 43One or more of my colors are not printing (blank).
- 44Where is the USB/Ethernet port on the machine?
- 45Replace Ink
- 46Remove Paper Scraps Jammed in the ADF
- 47The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 48Check the firmware version.
- 49Why is it necessary for my machine to go through regular cleaning cycles?
- 50I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)