FAQs & Troubleshooting
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337 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2(Video) Load A3/Ledger paper
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Paper Jam
- 5Correct the Paper Feed to Clear Vertical Lines
- 6My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 7Change the Print Setting Options When Having Printing Problems
- 8Check the Print Alignment from Your Brother Machine
- 9(Video) Set up your Brother machine
- 10The printer status is Offline or Paused.
- 11Use voice mail on the same line as my Brother machine.
- 12Load A4, Letter, or Executive Size Paper in Paper Tray #1 / Paper Tray #2
- 13Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 14The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 15Reset the Network Settings to Factory Default
- 16Print the Network Configuration Report
- 17I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19Wireless setup is requesting a WPS PIN to complete the setup
- 20I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 21Check the Print Quality
- 22Load A3, Ledger, or Legal Size Paper in Paper Tray #1 / Paper Tray #2
- 23Turn Off Memory Receive
- 24Install a Certificate on Your Brother Machine
- 25Print as a Poster (Windows®)
- 26My Brother machine could not be found over the network when I installed drivers on my computer.
- 27(Video) Connect telephone line and power cords
- 28After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 29Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 30Printing/ Scanning with a mobile device
- 31Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 32I still receive the error message "Paper Jam" after I removed the jammed paper.
- 33The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 34Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 35High Temperature
- 36Select Receive mode.
- 37Change the printer driver settings (Windows/macOS)
- 38Clean the Paper Pick-up Rollers
- 39One or more of my colors are not printing (blank).
- 40Document Jam
- 41Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 42I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 43I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 44Add your Brother machine with AirPrint (macOS)
- 45I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 46Large characters are printed incorrectly. (Linux)
- 47I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 48I cannot open the scanned file from Scan to FTP.
- 49Wrong Ink Cartridge
- 50Change Memory Receive Options