FAQs & Troubleshooting
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283 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Load A4/Letter paper
- 3Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 4Print using only the black ink cartridge when the Color cartridges have run out.
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7Unable to Print XX or Unable to Initialize XX (With Video Instructions)
- 8The printer status is Offline or Paused.
- 9Paper Jam (With Video Instructions)
- 10My Brother machine could not be found over the network when I installed drivers on my PC.
- 11When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 12After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 13A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 14Can I print from or scan to Android™ Smartphone?
- 15My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 16Document Jam (With Video Instructions)
- 17(Video) Install Ink Cartridges
- 18Load paper in the paper tray
- 19How can I use my NFC-enabled mobile device with the Brother NFC-enabled machine?
- 20Install Starter Ink
- 21"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 22Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 23The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 24My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 25(Video) Load an Envelope (Manual Feed Slot)
- 26When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 27Add your Brother machine with AirPrint (macOS)
- 28Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 29Print the Network Configuration Report.
- 30Can I print from and scan to iPhone, iPod touch and iPad?
- 31Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 32Wrong Ink Color
- 33What is Brother iPrint&Scan?
- 34Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 35When choosing grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 36Load an Envelope (Manual Feed Slot)
- 37I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 38I cannot install Brother drivers on Debian 10 or later (Linux)
- 39What driver package format is supported by my Linux distribution?
- 40When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 41(Video) Unpack your Brother machine
- 42(Video) Connect telephone line and power cords
- 43Replace Ink
- 44I cannot print using my Brother machine on a wireless network (Mac)
- 45How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 46Delete print jobs from the print queue.
- 47The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 48Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 49Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 50Ink Absorber NearFull / InkBox NearFull / Absorber NearFull