FAQs & Troubleshooting
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369 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Uneven density appears periodically across the page.
- 3Jam Tray 1 / Jam Tray 2
- 4Curled or wavy
- 5Replace Parts
- 6When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 7Offset image
- 8When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10Replace Belt
- 11The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13Load paper in the paper tray
- 14The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 15Replace WT Box
- 16Jam MP Tray
- 17Colored spots at 94 mm (3.7 in.) intervals or at 30 mm (1.2 in.) intervals
- 18All one color
- 19Completely blank or some colors are missing.
- 20Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 21Drum Stop
- 22I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 23I cannot send a fax using PC-FAX (Windows 10)
- 24I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 25What is Brother iPrint&Scan?
- 26Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 27Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 28I still receive the error message "Replace Parts Drum" or "Drum Stop" after I replace the drum unit with a new one.
- 29I cannot start ControlCenter4.
- 30Scan a document and save the scanned image to a folder on a local or network hard disk using the SCAN key on my Brother machine (video instructions available)
- 31Jam Rear
- 32When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 33Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 34Scan a document and send it as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows) (video instructions available)
- 35WT Box End Soon
- 36Reset the network settings to the factory default (video instructions).
- 37What is the recommended paper?
- 38Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 39Jam Duplex
- 40Jam Inside
- 41White lines, bands or ribbing across the page
- 42I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 43White spots or hollow print
- 44I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 45Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 46Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 47Set up the Brother machine to 2-sided(duplex) print the received faxes.
- 48Can I print from or scan to Android™ Smartphone?
- 49Belt End Soon
- 50Size mismatch