FAQs & Troubleshooting
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309 Results
- 1Replace Drum
- 2Replace WT (waste toner) Box
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7What is Brother iPrint&Scan?
- 8Replace Fuser
- 9I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11"Offline" appears on the Status Monitor.
- 12Jam Rear
- 13Replace PF Kit xx
- 14Replace Toner
- 15When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 16Can I print from or scan to Android™ Smartphone?
- 17Use voice mail on the same line as my Brother machine.
- 18The color of your printouts is not what you expected
- 19Reset the network settings to the factory default.
- 20I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 21Replace Belt
- 22Jam Inside
- 23Turn the Toner Save Mode on or off.
- 24Colored streaks or bands down the page
- 25Drum Error (Drum!)
- 26Wireless setup is requesting a WPS PIN to complete the setup
- 27The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 28What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 29Cover is Open
- 30Toner Low
- 31What is Brother Web Connect?
- 32The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 33No Paper
- 34Load paper in the paper tray
- 35Jam Manual Feed
- 36Adjust color settings by using the custom setting in the printer driver
- 37Color misregistration
- 38Configure and use the Scan to E-mail Server feature.
- 39Small Paper
- 40I cannot print using my Brother machine on a wireless network (Windows)
- 41Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 42When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 43I am asked to enter a password when starting the Remote Setup application. What is the password?
- 44Document Jam
- 45Jam 2-sided
- 46Wrinkle
- 47I cannot print using my Brother machine on a wireless network (Mac)
- 48I keep getting the error message "Authenticate Err (Authentication error)".
- 49Manual Feed
- 50Drums End Soon/ Drum End Soon(X)