FAQs & Troubleshooting
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224 Results
- 1I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 2I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 3The printer status is Offline or Paused.
- 4I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6What driver package format is supported by my Linux distribution?
- 7I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 8Does NC-2200w work with Windows Vista?
- 9I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 10Discover the MAC address of the Brother network card
- 11I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 12When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 13The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 14When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 15How do I clear the "Awaiting Redial" message?
- 16Delete print jobs from the print queue.
- 17Download a file from the "Downloads" section and save it to Windows 8 computer.
- 18Open the Control Panel (For Windows)
- 19How to identify your Operating System (OS).
- 20I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 21I cannot print from my computer via USB.
- 22Change the printer driver settings (Windows/macOS)
- 23Functions supported in the Windows 7 built-in drivers
- 24I can print but cannot scan via network. (For Windows)
- 25The paper is skewed when it's printed.
- 26When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 27When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 28Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 29Can I reduce the size of a received fax on this machine?
- 30How do I factory reset the print server?
- 31Can I buy any MICR toner?
- 32How do I install additional memory?
- 33My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 34Print the Network Configuration page
- 35My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 36I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 37I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 38Pre-Required Procedures (Linux)
- 39Can I print from and scan to iPhone, iPod touch and iPad?
- 40I cannot print from my computer via network. (For Macintosh)
- 41I can print but cannot scan via network. (For Macintosh)
- 42Is my Brother machine compatible with third party print servers?
- 43I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 44I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 45I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 46In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 47Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 48Why are my sent faxes always received with a black vertical line down the page?
- 49I'm using the Simple Network Configuration capabilities of Apple® Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 50Vertical streaks appear in my copies.