FAQs & Troubleshooting
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321 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Can I print from or scan to Android™ Smartphone?
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4Scan and save a document in PDF format (Scan to File)
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6The printer status is Offline or Paused.
- 7How to load numbered checks or forms in the paper tray?
- 8I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 9What is Brother iPrint&Scan?
- 10Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 13Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 14The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 15ControlCenter3 displays a blank screen at startup (Windows)
- 16Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 17Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 18I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 19All black
- 20Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 21I keep getting the error message "Authenticate Err (Authentication error)".
- 22Change the printer driver settings (Windows/macOS)
- 23Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 24I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 25Cannot print after a Windows 10 update (June 2020)
- 26The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 27How to identify your Operating System (OS).
- 28I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 29Toner specks
- 30Hollow print
- 31I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 32When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 33Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 34Use the Universal Printer Driver for PCL
- 35Select automatic 2-sided(duplex) or booklet print using my Windows computer.
- 36Which E-mail packages are compatible with ControlCenter3?
- 37Store numbers on my Brother machine for easy dialing.
- 38Can I print from DOS applications?
- 39My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 40When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 41Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 42Black toner marks across the page
- 43White lines down the page
- 44Black lines down the page
- 45Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 46Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 47What driver package format is supported by my Linux distribution?
- 48I cannot find some option in the Printing preferences. (For Windows)
- 49Download a file from the "Downloads" section and save it to Windows 8 computer.
- 50I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.