FAQs & Troubleshooting
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287 Results
- 1The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 2Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 3I cannot save a file downloaded from the Brother support website (For Windows)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 6Can I print from or scan to Android™ Smartphone?
- 7When I print, the pages are smudged with ink. What should I do?
- 8Protect your Brother machine against unauthorised access over the network
- 9Delete print jobs from the print queue.
- 10The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 11Where is the USB port on the machine? I can't find it on the back of the unit.
- 12Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 13My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 14I'm using Macintosh®. What are the settings in the Scanner window used for?
- 15Scan a document using "Scanner and Camera Wizard" in Windows XP
- 16I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 17How to identify your Operating System (OS).
- 18Can I print from and scan to iPhone, iPod touch and iPad?
- 19The printer status is Offline or Paused.
- 20I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 21I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected. What can I do?
- 22Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 23One or more of my colors are not printing (blank). What can I do?
- 24I am having issues with the paper feed. What can I do?
- 25I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 26I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 27When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 28When I scan a document using ControlCenter, the scanned file size is too big.
- 29I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 30The keys on the control panel do not respond.
- 31Clear the paper jam or printer jam.
- 32When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 33The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 34Change the printer driver settings (Windows/macOS)
- 35Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 36The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 37How do I clear Machine Error 46?
- 38Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 39How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 40When printing from my Apple Mac OS 10.x the print is coming out mirrored.
- 41Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 42Scan an image and insert it in a Windows XP application
- 43When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 44Can I confirm that the FAX was sent correctly?
- 45I'm using the Simple Network Configuration capabilities of Apple Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 46My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 47I cannot install Brother drivers on Debian 10 or later (Linux)
- 48Configure and use PC-FAX (CUPS) (Linux)
- 49What driver package format is supported by my Linux distribution?
- 50The downloaded driver's name is different from my machine's name. (Linux)