FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3What is Brother iPrint&Scan?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Can I print from or scan to Android™ Smartphone?
- 6How can I print, fax, copy and scan using A3/Ledger size paper?
- 7The printer status is Offline or Paused.
- 8Replace Ink
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 11Load paper in the paper tray
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 14Cannot print after a Windows 10 update (June 2020)
- 15I cannot install Brother drivers on Debian 10 or later (Linux)
- 16I cannot print using my Brother machine on a wireless network (Mac)
- 17Scan and save a document in PDF format (Scan to File)
- 18Can third party ink be used to refill the ink cartridges?
- 19When I print, the pages are smudged with ink. What should I do?
- 20What is the BRAdmin Professional software used for?
- 21Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 22When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 23Why doesn't the machine answer when receiving a call?
- 24What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 25Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 26Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 27How do I load paper in paper tray#2?
- 28I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 29I cannot make borderless prints.
- 30The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 31Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 32Where is the USB port on the machine?
- 33How do I factory reset the network settings?
- 34Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 35Locate files scanned with ControlCenter2 (For Macintosh)
- 36How do I know which side up my photo paper should be in the tray?
- 37When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 38I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 39I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 40One or more of my colors are not printing (blank). What can I do?
- 41The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 42Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 43I cannot print using my Brother machine on a wireless network (Windows)
- 44I cannot find some option in the Printing preferences. (For Windows)
- 45Download a file from the "Downloads" section and save it to Windows 8 computer.
- 46Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 47Can I use AirPrint with my Brother machine?
- 48The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 49Is my Brother machine compatible with Windows Vista?
- 50When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?