FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2When I print, the pages are smudged with ink. What should I do?
- 3I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 4When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 5I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 6One or more of my colors are not printing (blank). What can I do?
- 7I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 8Clear the paper jam or printer jam.
- 9Pre-Required Procedures (Linux)
- 10Delete print jobs from the print queue.
- 11Scan and save a document in PDF format (Scan to File)
- 12Discover the MAC address of the Brother network card
- 13The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 14I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 15I'm using Macintosh. What is the PreScan option used for?
- 16I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 17I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 18Protect your Brother machine against unauthorised access over the network
- 19Download a file from the "Downloads" section and save it to Windows 8 computer.
- 20I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 21Can I print from or scan to Android™ Smartphone?
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23The printer status is Offline or Paused.
- 24The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 25How do I clear Machine Error 46?
- 26I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected. What can I do?
- 27Can third party ink be used to refill the ink cartridges?
- 28Why doesn't the machine answer when receiving a call?
- 29Can I still receive faxes or calls when the machine is switched off?
- 30Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 31Windows 7 Support Information
- 32How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 33The edge of glossy paper is smudged.
- 34Change the printer driver settings (Windows/macOS)
- 35I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 36Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 37I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 38How do I set a password on my Brother network card?
- 39When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 40I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 41I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 42How do I clean the Scanner to improve the copy or fax quality?
- 43Can I reduce the size of a received fax on this machine?
- 44My FAX/MFC will not Dial. Why?
- 45I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 46I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 47I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 48My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 49I cannot install Brother drivers on Debian 10 or later (Linux)
- 50What driver package format is supported by my Linux distribution?