FAQs & Troubleshooting
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- 1When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 2I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 3Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 4I'm using Macintosh. What is the PreScan option used for?
- 5Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 6I cannot make borderless prints.
- 7I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 8How do I load paper?
- 9What is Distinctive Ring and how do I program it?
- 10The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 11I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 12Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14Scan and save a document in PDF format (Scan to File)
- 15Can I use voice mail on the same line as my Brother machine?
- 16I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 17Locate files scanned with ControlCenter2 (For Macintosh)
- 18I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 19When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 20Why doesn't the machine answer when receiving a call?
- 21ControlCenter3 displays a blank screen at startup (Windows)
- 22I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 23Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 24When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 25What is the Network Shared printing?
- 26I cannot remove red-eye.
- 27Where is the USB port on the machine?
- 28I cannot install Brother drivers on Debian 10 or later (Linux)
- 29The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 30The printer status is Offline or Paused.
- 31One or more of my colors are not printing (blank). What can I do?
- 32Configure a cover page for PC-FAX.
- 33Can I set my Brother machine to forward the faxes I receive to another location?
- 34When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 35Improve the quality of the images from my Brother machine's PhotoCapture Center.
- 36When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 37Can I print a report that will show all of my Speed Dial and Group numbers?
- 38I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 39Can third party ink be used to refill the ink cartridges?
- 40I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 41Set up an answering machine (TAD) to work on the same line as the Brother machine.
- 42I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 43Open the "Scanners and Cameras" and Properties.
- 44When I scan a document using ControlCenter, the scanned file size is too big.
- 45Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 46I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 47Delete print jobs from the print queue.
- 48Open the Control Panel (For Windows)
- 49When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 50Can I print using only the black ink cartridge when the Color cartridges have run out?