FAQs & Troubleshooting
![]() |
Popular |
279 Results
- 1I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 2Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 3I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 4Can I use voice mail on the same line as my Brother machine?
- 5I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 6What driver package format is supported by my Linux distribution?
- 7Can I print from or scan to Android™ Smartphone?
- 8Scan and save a document in PDF format (Scan to File)
- 9Can I print using only the black ink cartridge when the Color cartridges have run out?
- 10I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 11The edge of glossy paper is smudged.
- 12Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 13The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 14When I print, the pages are smudged with ink. What should I do?
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16Delete print jobs from the print queue.
- 17The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 18Where is the USB port on the machine? I can't find it on the back of the unit.
- 19What is Distinctive Ring and how do I program it?
- 20The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 21The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 22The printer status is Offline or Paused.
- 23Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 24Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 25I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 26I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 27What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 28I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 29Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 30The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 31I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 32When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 33I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 34My FAX/MFC will not Dial. Why?
- 35I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 36Why can't I print when an ink cartridge is empty?
- 37Pre-Required Procedures (Linux)
- 38Can I print from and scan to iPhone, iPod touch and iPad?
- 39One or more of my colors are not printing (blank). What can I do?
- 40I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 41I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 42I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 43Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 44ControlCenter3 displays a blank screen at startup (Windows)
- 45Download a file from the "Downloads" section and save it to Windows 8 computer.
- 46Verify the Brother machine connected to the Wired Network (For Windows)
- 47How to identify your Operating System (OS).
- 48I cannot print from my computer via USB.
- 49Change the printer driver settings (Windows/macOS)
- 50When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.