FAQs & Troubleshooting
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164 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3The printed letters are slanted, positioned incorrectly.
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5The printer cannot print full pages of a document. An error message "PRINT OVERRUN" is printed out.
- 6The printer prints unexpectedly or it prints garbage.
- 7What kind of paper can I use?
- 8Use the Universal Printer Driver for PCL
- 9Change the printer driver settings (Windows/macOS)
- 10The printer status is Offline or Paused.
- 11The paper is skewed when it's printed.
- 12The documents I print from my computer have a curl to them when they feed out of the Brother machine. What can I do?
- 13The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 14What is the recommended paper?
- 15I cannot install Brother drivers on Debian 10 or later (Linux)
- 16I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 17How to identify your Operating System (OS).
- 18Can I print from or scan to Android™ Smartphone?
- 19Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 20Printouts have a curl or wave.
- 21What can happen if the wrong paper is used in your machine.
- 22What is the BRAdmin Professional software used for?
- 23Verify the Brother machine connected to the Wired Network (For Windows)
- 24Cannot print after a Windows 10 update (June 2020)
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26I cannot find some option in the Printing preferences. (For Windows)
- 27I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 28I am using Windows. When I print a document, the printed page is blank. What should I do?
- 29I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 30Error Message from CD installation in Windows XP : Cannot find file bh21xx.pdd. Please locate the file, occurs during installation. The installation states a file is missing.
- 31I cannot print from the printer in a network-shared environment when using Windows XP SP2 32 bit or Windows Vista 32 bit. What can I do?
- 32How can I change the printer settings?
- 33Can I print from DOS applications?
- 34What is the printable area per page?
- 35What is the difference between the toner cartridge and the drum unit?
- 36I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 37When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 38Print a Printer Settings page.
- 39Uninstall the drivers. (Mac OS X 10.5)
- 40Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 41The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 42White lines appears down the page.
- 43What do the LED indications mean?
- 44How do I cancel print jobs using the printer control panel?
- 45Uninstall the printer drivers (For Windows)
- 46What driver package format is supported by my Linux distribution?
- 47Download a file from the "Downloads" section and save it to Windows 8 computer.
- 48The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 49Can I use AirPrint with my Brother machine?
- 50The Drum LED is still on or flashing after I replace the drum unit with a new one.