FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 3The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 4How do I perform a factory reset?
- 5The printer prints unexpectedly or it prints garbage.
- 6I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 7I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11What driver package format is supported by my Linux distribution?
- 12What kind of labels and transparencies can I use?
- 13What can happen if the wrong paper is used in your machine.
- 14Why are the alarm and data lights on?
- 15Why does the Drum LED light?
- 16Delete print jobs from the print queue.
- 17How to identify your Operating System (OS).
- 18I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 19What kind of paper can I use?
- 20Printouts have a curl or wave.
- 21What do the LED indications mean?
- 22The printed letters are slanted, positioned incorrectly.
- 23I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 24Can I print from and scan to iPhone, iPod touch and iPad?
- 25What is the BROWNIE software?
- 26What kind of paper should I avoid?
- 27What kind of envelopes should I avoid?
- 28Why are the ready and alarm lights blinking?
- 29Why are all the lights blinking then the drum light blinking?
- 30Printouts have wrinkles or creases.
- 31When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 32Can I print from or scan to Android™ Smartphone?
- 33The printer status is Offline or Paused.
- 34Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 35What is an 'In-Box'(built-in) Driver' and 'Native Brother Printer Driver'?
- 36Why are the alarm and data lights blinking?
- 37How can I change the IP address?
- 38What is a peer-to-peer network and do Brother printers work in that kind of environment?
- 39Black toner marks appear across the page.
- 40Can I print from DOS applications?
- 41When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 42How to install your Brother device into a Windows® XP environment using the 'In-box' drivers
- 43How can I change the IP address using the ARP and PING commands?
- 44Output sheets are completely black.
- 45Change the printer driver settings (Windows/macOS)
- 46Functions supported in the Windows 7 built-in drivers
- 47The paper is skewed when it's printed.
- 48How do I clean the inside of the printer and Drum Unit?
- 49Printouts are faint.
- 50Can I use my Brother printer with a 64 bit Linux distribution? (Linux)