FAQs & Troubleshooting
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149 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2One or more of my colors are not printing (blank). What can I do?
- 3Can I confirm that the FAX was sent correctly?
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5How do I clear Machine Error 46?
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 7Can I reduce the size of a received fax on this machine?
- 8I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 9Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 10I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 11What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 12Why doesn't the machine answer when receiving a call?
- 13Change the printer driver settings (Windows/macOS)
- 14Can I set my Brother machine to forward the faxes I receive to another location?
- 15Can third party ink be used to refill the ink cartridges?
- 16I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 17Why can't I print when an ink cartridge is empty?
- 18Can I print from or scan to Android™ Smartphone?
- 19The edge of glossy paper is smudged.
- 20I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 21I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 22When I print, the pages are smudged with ink. What should I do?
- 23Functions supported in the Windows 7 built-in drivers
- 24When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 25I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 26Where is the USB port on the machine? I can't find it on the back of the unit.
- 27I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 28Windows 10 Support Information
- 29My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 30How do I adjust the number of times my Brother machine rings before it answers?
- 31Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 32Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 33I am having issues with the paper feed. What can I do?
- 34How do I replace the Ink Cartridge?
- 35When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 36Pre-Required Procedures (Linux)
- 37The printer status is Offline or Paused.
- 38Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 39When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 40What driver package format is supported by my Linux distribution?
- 41The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 42Verify if the Brother machine has a dial tone
- 43Can I print using only the black ink cartridge when the Color cartridges have run out?
- 44How can I clear the "INK EMPTY" message?
- 45Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 46When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY". What should I do?
- 47Clear the message "Awaiting Redial"
- 48Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 49A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 50Uninstall the drivers. (Mac OS X 10.5)