FAQs & Troubleshooting
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- 1Delete print jobs from the print queue.
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3The printer status is Offline or Paused.
- 4When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6What is Brother iPrint&Scan?
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 9Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 12Ink Absorber Full
- 13The scanner cover support has come off. (With Video Instructions)
- 14Paper Jam
- 15Load envelopes
- 16Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 17Load paper in the paper tray
- 18Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 19How do I know which side up my photo paper should be in the tray?
- 20In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 21Cannot print after a Windows 10 update (June 2020)
- 22I cannot print using my Brother machine on a wireless network (Mac)
- 23I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 24Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 25Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 26Change the printer driver settings (Windows/macOS)
- 27When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 28A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 29Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 30Replace Ink
- 31I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 32I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 33I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 34Windows 10 Support Information
- 35Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 36Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 37What is Brother Web Connect?
- 38I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 39Locate files scanned with ControlCenter2 (For Macintosh)
- 40Clear wide, faded, horizontal lines(banding) appearing on printed documents.
- 41Firewall port requirements of the Scan Key Tool (Linux)
- 42Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 43I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 44How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 45The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 46Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 47The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 48Ink Low
- 49Improve poor print quality.
- 50What is the BRAdmin Professional software used for?