FAQs & Troubleshooting
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287 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2How do I turn off/on the Toner Save Mode?
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5What is Brother iPrint&Scan?
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 8When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 9Scan and save a document in PDF format (Scan to File)
- 10Can I use AirPrint with my Brother machine?
- 11I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 12Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 13Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 14Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 15Scan multiple pages into one file instead of each scan being saved as a separate file.
- 16Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 17Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 18Which E-mail packages are compatible with ControlCenter3?
- 19How do I clear the message "Jam Inside" from the LCD display?
- 20What kind of memory can I use?
- 21Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 22Printouts have wrinkles.
- 23Download a file from the "Downloads" section and save it to Windows 8 computer.
- 24The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 25Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 26Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 27I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 28I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 29What can happen if the wrong paper is used in your machine.
- 30A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 31What driver package format is supported by my Linux distribution?
- 32Uninstall Scan-key-tool. (Linux)
- 33I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35Delete print jobs from the print queue.
- 36Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 37A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 38Can I print on transparencies e.g. for overhead projectors?
- 39I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 40Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 41Print a web page from iPrint&Scan when using an Android™ mobile device.
- 42Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 43Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 44Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 45Locate files scanned with ControlCenter2 (For Macintosh)
- 46The printer status is Offline or Paused.
- 47The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 48I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 49Is my Brother machine compatible with Windows Vista?
- 50I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)