FAQs & Troubleshooting
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262 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 3I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 4The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 5What driver package format is supported by my Linux distribution?
- 6When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 7When I print, the pages are smudged with ink. What should I do?
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9Windows 7 Support Information
- 10I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 11I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 12What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 13When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 14Windows 10 Support Information
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 17I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected. What can I do?
- 18I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 19After I installed Sun JavaVM, some applications will not work correctly.
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21Can I print from or scan to Android™ Smartphone?
- 22I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 23Cannot print after a Windows 10 update (June 2020)
- 24Pre-Required Procedures (Linux)
- 25ControlCenter3 displays a blank screen at startup (Windows)
- 26A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 27One or more of my colors are not printing (blank). What can I do?
- 28I have changed the NetBIOS name of the print/scan server, but the name does not change. Why?
- 29I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 30When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 31I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 32I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 33The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 34Uninstall the drivers. (Mac OS X 10.5)
- 35The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 36Wireless setup is requesting a WPS PIN to complete the setup
- 37I cannot scan when using SELinux (Security-Enhanced Linux)
- 38I cannot print using my Brother machine on a wireless network (Windows)
- 39Use the Network Connection Repair Tool (Windows)
- 40How to identify your Operating System (OS).
- 41Scan and save a document in PDF format (Scan to File)
- 42Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 43I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 44Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 45Can I print using only the black ink cartridge when the Color cartridges have run out?
- 46I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 47I'm using a SONY VAIO Windows XP PC (with camera) with my Brother machine on a LAN network connection. When I try to install the Brother software and drivers my PC reboots halfway through the installation. What can I do?
- 48Can third party ink be used to refill the ink cartridges?
- 49When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 50The wireless connection is unstable. What can I do?