FAQs & Troubleshooting
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289 Results
- 51When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 52How do I clean the corona wire?
- 53Change Drum Soon
- 54What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 55I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 56My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 57I'm using Macintosh®. What are the settings in the Scanner window used for?
- 58How do I know the current network configuration?
- 59I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 60The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 61I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 62My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 63The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 64I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 65What is Multi-Function Link Pro Suite?
- 66Scan using XSane or GIMP (Linux)
- 67The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 68Verify if the Brother machine has a dial tone
- 69I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 70Can I transfer faxes in the MFC's memory to the PC?
- 71When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 72I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 73The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 74Replace the drum unit.
- 75What can happen if the wrong paper is used in your machine.
- 76I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 77Uninstall the drivers (Windows)
- 78Configure and use the Scan Key Tool (Linux)
- 79When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 80I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 81I can print but cannot scan via network. (For Macintosh)
- 82I'm using Windows® XP Professional x64 Edition. I'm unable to scan using the Brother TWAIN Driver with a parallel connection after changing the user account using the "Switch User" option. What can I do?
- 83Scan a document from a Windows XP application
- 84"Unable to..." message appearing on the LCD. What does it mean and how do I clear it?
- 85Replace the toner cartridge
- 86My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 87I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 88Open the "Scanners and Cameras" and Properties.
- 89Send a fax
- 90Change the printer driver settings (Windows/macOS)
- 91Check the IP addresses of your PC and the Brother machine
- 92I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 93I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 94I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 95"No response" error message appears, when updating the firmware. What should I do?
- 96Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 97When printing multiple copies of a Microsoft® Excel file, the print speed is very slow. What can I do?
- 98When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 99My Brother machine misfeeds paper.
- 100I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?