FAQs & Troubleshooting
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149 Results
- 51When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 52Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 53When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 54In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 55When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 56After I installed Sun JavaVM, some applications will not work correctly.
- 57How do I know which receive mode to select?
- 58How do I clear the message "MFC is Busy" or "Connect Failure"?
- 59Why are my sent faxes always received with a black vertical line down the page?
- 60Can I confirm that the FAX was sent correctly?
- 61I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 62Can I still receive faxes or calls when the machine is switched off?
- 63Vertical streaks appear in my copies.
- 64I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 65I cannot install the driver when using the Driver Install Tool. (Linux)
- 66Paper size settings are unavailable when I print from OpenOffice (Linux)
- 67The downloaded driver's name is different from my machine's name. (Linux)
- 68The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 69Large characters are printed incorrectly. (Linux)
- 70All print jobs are aborted and nothing is printed. (Linux)
- 71ControlCenter3 displays a blank screen at startup (Windows)
- 72Check the firmware version.
- 73The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 74Do I need a telephone line to send and receive faxes with my Brother machine?
- 75My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 76Verify if the Brother machine has a dial tone
- 77When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 78The keys on the control panel do not respond.
- 79I'm using Windows® 2000 or XP. When printing from Microsoft Word, the document does not print on the paper size that I selected in the printer driver. What should I do?
- 80I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 81Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 82How do I program the date and time?
- 83I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 84How can I re-install the drivers?
- 85Is there any way to view how much ink is remaining?
- 86How do I replace the Ink Cartridge?
- 87When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?
- 88Clear the message "Awaiting Redial"
- 89The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 90I'm using Windows®. Print speed is too slow. What can I do?
- 91Cannot print after a Windows 10 update (June 2020)
- 92When I print images, the quality is not good (Linux)
- 93My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 94I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 95Print command (LPR) (Linux)
- 96Print command (cupswrapper) (Linux)
- 97I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 98I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 99I am unable to print from a client PC to a printer on a print server. (Linux)
- 100I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)