FAQs & Troubleshooting
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387 Results
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 5How do I load paper?
- 6My printed pages and received faxes are cut off.
- 7Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 8Unable to Print 3X
- 9Unable to Print XX
- 10When I make copies, my Brother machine uses paper from the wrong tray.
- 11How do I load envelopes into my machine?
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13I cannot print using my Brother machine on a wireless network (Mac)
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 16Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 17The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 18Program my Brother machine to automatically dial a predefined number before every fax number I dial.
- 19Can I print from or scan to Android™ Smartphone?
- 20Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 21Print using only the black ink cartridge when the Color cartridges have run out.
- 22Forward a fax to another fax machine when my machine has a mechanical problem.
- 23I cannot install Brother drivers on Debian 10 or later (Linux)
- 24"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 25Printing result in Windows Photo Viewer is light.
- 26When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 27I still receive the error message "Paper Jam" after I removed the jammed paper.
- 28Open the "Scanners and Cameras" and Properties.
- 29The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 30Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 31How do I know which side up my photo paper should be in the tray?
- 32When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 33When I print, the pages are smudged with ink.
- 34How do I load paper in paper tray#2?
- 35Add your Brother machine with AirPrint (macOS)
- 36Enable the Brother machine's network interface.
- 37Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 38I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 39Scan a document and save the scanned image to a folder on a local or network hard disk using the SCAN key on my Brother machine
- 40Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
- 41Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 42I'm having problems sending a fax overseas.
- 43Change the printer driver settings (Windows/macOS)
- 44Is my Brother machine compatible with third party print servers?
- 45Verify if the Brother machine has a dial tone
- 46Paper jams or ink trace (smudges) occur when feeding A3 paper.
- 47My Brother machine feeds multiple sheets of paper at a time when printing.
- 48When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 49Can I transfer faxes to the PC when my machine has a mechanical problem?
- 50The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)