FAQs & Troubleshooting
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276 Results
- 1I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 2I cannot install Brother drivers on Debian 10 or later (Linux)
- 3ControlCenter3 displays a blank screen at startup (Windows)
- 4Change the printer driver settings (Windows/macOS)
- 5The printer status is Offline or Paused.
- 6Scan multiple pages into one file instead of each scan being saved as a separate file.
- 7I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 8I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 9I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 11Cannot print after a Windows 10 update (June 2020)
- 12Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14Delete print jobs from the print queue.
- 15Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 16What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 17I'm using Macintosh®. What are the settings in the Scanner window used for?
- 18What driver package format is supported by my Linux distribution?
- 19I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 20I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 21Send a fax using PC-FAX with LPD/LPRng (Linux)
- 22Scan and save a document in PDF format (Scan to File)
- 23I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 24I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 25In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 26Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 27Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 28I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 29Paper size settings are unavailable when I print from OpenOffice (Linux)
- 30I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 31Windows 10 Support Information
- 32Install the built-in drivers (For Windows 8 and Windows 10)
- 33Verify the Brother machine connected to the Wired Network (For Windows)
- 34The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 35What is the Network Shared printing?
- 36I cannot print from my computer via USB.
- 37I cannot print from my computer via network. (For Macintosh)
- 38Change the user interface of ControlCenter3
- 39Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 40The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 41How do I factory reset the print server?
- 42What is the BRAdmin Professional software used for?
- 43Uninstall the drivers (Windows)
- 44Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 45How do I know the current network configuration?
- 46I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 47I cannot install the driver when using the Driver Install Tool. (Linux)
- 48Configure and use PC-FAX (CUPS) (Linux)
- 49The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 50I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
