FAQs & Troubleshooting
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- 1When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 2The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4Download a file from the "Downloads" section and save it to Windows 8 computer.
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 7What driver package format is supported by my Linux distribution?
- 8I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 9One or more of my colors are not printing (blank).
- 10Open the "Scanners and Cameras" and Properties.
- 11I cannot make borderless prints.
- 12I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 13I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 14I am sharing my Brother machine. I can print but cannot scan.
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 17Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 18Ink Box Full / InkBox Full
- 19Why do the color ink tanks run out of ink even though I never or rarely print in color?
- 20How do I know which side up my photo paper should be in the tray?
- 21I can print but cannot scan via network. (For Windows)
- 22Print using only the black ink tank when the Color tanks have run out.
- 23Paper Jam
- 24Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 25Refill Ink
- 26I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 27I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 28Cannot print after a Windows 10 update (June 2020)
- 29How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 30Protect your Brother machine against unauthorised access over the network
- 31Delete print jobs from the print queue.
- 32Install the built-in drivers (For Windows 8 and Windows 10)
- 33Printing/ Scanning with a mobile device
- 34The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 35Print a web page from iPrint&Scan when using an Android™ mobile device.
- 36Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 37How to identify your Operating System (OS).
- 38Low Temperature
- 39Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 40The edge of glossy paper is smudged.
- 41Wrong Paper Size / Wrong Paper
- 42Cover is Open
- 43Can third party ink be used to refill the ink tanks?
- 44I'm using Windows XP. I cannot scan with the USB cable.
- 45When I print, the pages are smudged with ink.
- 46I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 47When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 48The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 49Can I adjust the Sleep Mode setting?
- 50What is the recommended paper?