FAQs & Troubleshooting
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129 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I cannot install Brother drivers on Debian 10 or later (Linux)
- 3After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 4(Video) Load an Envelope (Manual Feed Slot)
- 5Size Error DX or Size Error 2-sided
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7Protect your Brother machine against unauthorised access over the network
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9What driver package format is supported by my Linux distribution?
- 10My Brother machine could not be found over the network when I installed drivers on my computer.
- 11(Video) Set up your Brother machine
- 12The printer status is Offline or Paused.
- 13I cannot print on a wireless (Wi-Fi) network (Windows)
- 14Self-Diagnostic
- 15Lines across the page
- 16What is the recommended paper?
- 17I cannot print on a wireless (Wi-Fi) network (Mac)
- 18Install the Brother Mobile Connect application (for mobile device)
- 19Delete print jobs from the print queue.
- 20I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 21Discover the MAC address of the Brother network card
- 22Change the printer driver settings (Windows)
- 23Cartridge Error
- 242-sided Disable or 2-sided Disabled
- 25No Toner
- 26What is the default password for my BRAdmin or Web Based Management?
- 27Drum End Soon
- 28What is the default password for my Brother machine?
- 29Add your Brother machine with AirPrint (macOS)
- 30Check the remaining ink or toner level (Linux)
- 31Wireless setup is requesting a WPS PIN to complete the setup
- 32I cannot print using my Brother machine on a wired network (Windows/macOS)
- 33Wrong Toner or Wrong Toner Cartridge
- 34How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36Enable the Brother machine's network interface.
- 37How to identify your Operating System (OS).
- 38What is Toner Continue Mode?
- 39Cannot Scan ##
- 40Toner Ended
- 41Cannot Detect
- 42Toner Low or Prepare New Toner Cartridge
- 43Drum !
- 44Can I use non-Brother or third party supplies with the Brother machine?
- 45When I print images, the quality is not good (Linux)
- 46The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 47The downloaded driver's name is different from my machine's name. (Linux)
- 48Media Type Mismatch or Media Mismatch
- 49I cannot find some option in the Printing preferences. (For Windows)
- 50I cannot print from my computer via USB.