FAQs & Troubleshooting
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119 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1Install the Brother Mobile Connect application (for mobile device)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5What is the recommended paper?
- 6I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 7The printer status is Offline or Paused.
- 8I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 9Document Jam
- 10How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 11I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13What driver package format is supported by my Linux distribution?
- 14After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 15My Brother machine could not be found over the network when I installed drivers on my computer.
- 16(Video) Set up your Brother machine
- 17(Video) Load an Envelope (Manual Feed Slot)
- 18The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 19Manual Feed
- 20Toner Low or Prepare New Toner Cartridge
- 21Drum !
- 22Lines across the page
- 23Can I use non-Brother or third party supplies with the Brother machine?
- 24Protect your Brother machine against unauthorised access over the network
- 25How to identify your Operating System (OS).
- 26Cannot Print ##
- 27Self-Diagnostic
- 28Cartridge Error
- 29Cannot Detect
- 30Toner specks
- 31Black lines down the page
- 32When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 33I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 34My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 35Wrong Toner or Wrong Toner Cartridge
- 36Media Type Mismatch or Media Mismatch
- 37I cannot save a file downloaded from the Brother support website (For Windows)
- 38Delete print jobs from the print queue.
- 392-sided Disable or 2-sided Disabled
- 40Toner Ended
- 41Size Error DX or Size Error 2-sided
- 42Out of Memory
- 43Drum End Soon
- 44Large characters are printed incorrectly. (Linux)
- 45I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 46Check the firmware version.
- 47Add your Brother machine with AirPrint (macOS)
- 48Configure and use the Scan Key Tool (Linux)
- 49The driver installation finished successfully but I cannot print. (Linux)
- 50How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)