FAQs & Troubleshooting
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127 Results
- 1Can I use non-Brother or third party supplies with the Brother machine?
- 2The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 3When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 4Fuser Error or Self-Diagnostic
- 5Drum End Soon
- 6I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 7Download a file from the "Downloads" section and save it to Windows 8 computer.
- 8When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 9Check the firmware version.
- 10A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 11Jam Inside
- 12Delete print jobs from the print queue.
- 13Unable to Scan / Scan Unable
- 14When I scan a document using ControlCenter, the scanned file size is too big.
- 15What is the recommended paper?
- 16I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 17My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 18The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 19I want to print using CUPS while keeping SELinux enabled. (Linux)
- 20What is the difference between the toner cartridge and the drum unit?
- 21The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 22The keys on the control panel do not respond or triple beep when I press them.
- 23Uninstall the Brother Software and Drivers (Windows)
- 24I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 25I cannot install the driver when using the Driver Install Tool. (Linux)
- 26I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 27My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 28I cannot install Brother drivers on Debian 10 or later (Linux)
- 29Configure the Scan to Email Feature (Linux)
- 30Configure and use the Scan Key Tool (Linux)
- 31What driver package format is supported by my Linux distribution?
- 32Scan using XSane or GIMP (Linux)
- 33Cannot print after a Windows 10 update (June 2020)
- 34The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 35Where can I download Brother iPrint&Scan application for Mac?
- 36The downloaded driver's name is different from my machine's name. (Linux)
- 37"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 38Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 39Large characters are printed incorrectly. (Linux)
- 40The driver installation finished successfully but I cannot print. (Linux)
- 41I installed scan-key-tool, but it does not work. (Linux)
- 42When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 43Command List of brscan. (Linux)
- 44Delete a network scanner entry. (Linux)
- 45Important points for specifying the scan area (Linux)
- 46Uninstall the scanner driver. (Linux)
- 47Uninstall Scan-key-tool. (Linux)
- 48How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 49I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 50I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)