FAQs & Troubleshooting
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- 1Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 2How to identify your Operating System (OS).
- 3I cannot save a file downloaded from the Brother support website (For Windows)
- 4Download a file from the "Downloads" section and save it to Windows 8 computer.
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6My Brother machine sound level is high while scanning documents.
- 7"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 8Check the firmware version.
- 9When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 10Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 11I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 12Open the Control Panel (For Windows)
- 13What is Brother iPrint&Scan?
- 14I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 15Configuring frequently-used scan settings on your computer.
- 16My Brother machine could not be found over the network when I installed drivers on my PC.
- 17The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 18Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
- 19Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 20Reset the network settings to the factory default.
- 21"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 22Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 23Scan and save documents to the Android™ mobile devices using my Brother machine.
- 24Open the "Scanners and Cameras" and Properties.
- 25Important points you need to confirm before configuring your Brother machine for a wireless network.
- 26Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 27Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 28I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 29I get a TS error when trying to scan on a wireless network.
- 30I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 31I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 32Install Presto!® BizCard® onto Windows 10.
- 33Windows 10 Support Information
- 34Configuring frequently-used scan settings on your Brother machine.
- 35Changing scan settings in ControlCenter.
- 36Enable the Brother machine's network interface.
- 37Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 38Load Documents
- 39How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 40Scan from the Brother iPrint&Scan application using Windows Phone.
- 41Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 42Verify the Brother machine connected to the Wireless Network (For Macintosh)
- 43Verify the Brother machine connected to the Wired Network (For Macintosh)
- 44Verify the Brother machine connected to the Wireless Network (For Windows)
- 45Verify the Brother machine connected to the Wired Network (For Windows)
- 46Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 47When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 48Paper suitable for scanning
- 49Multifeed
- 50Clean the Separation Pad