FAQs & Troubleshooting
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89 Results
1.
Configuring frequently-used scan settings on your computer.
2.
When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
3.
I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
4.
Scan multiple pages into one file instead of each scan being saved as a separate file.
5.
Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
6.
Scan documents longer than 14 inches (35.5 cm) using ControlCenter
7.
Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
8.
I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
9.
When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
10.
Install Presto!® BizCard® onto Windows 10.
11.
Verify the Brother machine connected to the Wireless Network (For Macintosh)
12.
Verify the Brother machine connected to the Wired Network (For Macintosh)
13.
Scan and save a document in PDF format for Windows (Scan to File)
14.
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
15.
"ControlCenter needs to be updated." - macOS 10.15 Catalina
16.
"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
17.
Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
18.
I cannot install the Brother printer driver (macOS 10.15 or earlier)
19.
I get a TS error when trying to scan on a wireless network.
20.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
21.
I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
22.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
23.
Windows 10 Support Information
24.
I cannot save a file downloaded from the Brother support website (For Windows)
25.
Configuring frequently-used scan settings on your Brother machine.
26.
Changing scan settings in ControlCenter.
27.
Enable the Brother machine's network interface.
28.
Check the firmware version.
29.
My Brother machine could not be found over the network when I installed drivers on my PC.
30.
Load Documents