FAQs & Troubleshooting
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- 1Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 2Stop my Brother machine from automatically redialing a number.
- 3I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 4What driver package format is supported by my Linux distribution?
- 5I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 6Wireless setup is requesting a WPS PIN to complete the setup
- 7How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 8Set up your Brother machine on a wireless network.
- 9I cannot print using my Brother machine on a wireless network (Mac)
- 10Print a web page from iPrint&Scan when using an Android™ mobile device.
- 11Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 12The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 13Locate files scanned with ControlCenter3 (For Windows)
- 14When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 15Glossy Paper does not feed correctly. What can I do?
- 16Why doesn't the machine answer when receiving a call?
- 17Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 18I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 19Configure the Scan to Email Feature (Linux)
- 20I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 21I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 22I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 23I cannot scan when using SELinux (Security-Enhanced Linux)
- 24I installed scan-key-tool, but it does not work. (Linux)
- 25Delete a network scanner entry. (Linux)
- 26Important points for specifying the scan area (Linux)
- 27Uninstall Scan-key-tool. (Linux)
- 28Firewall port requirements of the Scan Key Tool (Linux)
- 29Enable the Brother machine's network interface.
- 30Open the "Scanners and Cameras" and Properties.
- 31Important points you need to confirm before configuring your Brother machine for a wireless network.
- 32Print the WLAN report
- 33Discover the MAC address of the Brother network card
- 34Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 35Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.4
- 36Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 37I cannot print from my computer via USB.
- 38What type(s) of connections can I use with my Brother machine and a wireless network?
- 39I am using Voice Over Internet Protocol (VoIP) and am having problems sending faxes.
- 40Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 41I am having an issue receiving faxes.
- 42I am experiencing problems sending a fax.
- 43What is the "Station ID" and how do I set it?
- 44How do I factory reset the network settings?
- 45I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 46I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 47I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 48I cannot install the driver when using the Driver Install Tool. (Linux)
- 49I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 50My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)