FAQs & Troubleshooting
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313 Results
- 1Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 5Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 6How do I know which side up my photo paper should be in the tray?
- 7Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 8Scan multiple pages into one file instead of each scan being saved as a separate file.
- 9I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 10I cannot save a file downloaded from the Brother support website (For Windows)
- 11I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 12When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 13I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 14When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 15My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 16How do I load envelopes into my machine?
- 17Protect your Brother machine against unauthorised access over the network
- 18Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 19Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 20Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 21I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 22The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 23I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 24I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 25I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 26Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 27Scan and save a document in PDF format (Scan to File)
- 28I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 29Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 30Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 31The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 32Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 33Can I use AirPrint with my Brother machine?
- 34Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 35My documents are not feeding through the Automatic Document Feeder when I try to send a fax, scan to the PC, or make a copy.
- 36I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 37Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 38Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 39Which E-mail packages are compatible with ControlCenter3?
- 40When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 41When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 42Where is the USB port on the machine?
- 43Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
- 44Load paper in the paper tray
- 45I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 46I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 47When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 48The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 49The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 50The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)