FAQs & Troubleshooting
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MFC-5490CN
313 Results
1.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
2.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
3.
Can I print from and scan to iPhone, iPod touch and iPad?
4.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
5.
Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
6.
How do I know which side up my photo paper should be in the tray?
7.
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
8.
Scan multiple pages into one file instead of each scan being saved as a separate file.
9.
I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
10.
I cannot save a file downloaded from the Brother support website (For Windows)
11.
I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
12.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
13.
I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
14.
When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
15.
My Antivirus Software gives a warning message during the installation of Web BRAdmin.
16.
How do I load envelopes into my machine?
17.
Protect your Brother machine against unauthorised access over the network
18.
Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
19.
Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
20.
Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
21.
I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
22.
The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
23.
I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
24.
I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
25.
I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
26.
Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
27.
Scan and save a document in PDF format (Scan to File)
28.
I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
29.
Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
30.
Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.