FAQs & Troubleshooting
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- 1How to identify your Operating System (OS).
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3The printer status is Offline or Paused.
- 4Scan and save a document in PDF format (Scan to File)
- 5I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 6I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 7I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 8Cannot print after a Windows 10 update (June 2020)
- 9ControlCenter3 displays a blank screen at startup (Windows)
- 10The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 11When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 12Scan multiple pages into one file instead of each scan being saved as a separate file.
- 13I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 14I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 15I'm using Mac OS® X. I cannot locate my Brother machine from "Printer Setup Utility" or the web browser (Safari). Why?
- 16I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 17What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 18What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 19When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 20How do I factory reset the print server?
- 21What is the BRAdmin Professional software used for?
- 22I'm using Macintosh®. What are the settings in the Scanner window used for?
- 23How do I know the current network configuration?
- 24Configure and use the Scan Key Tool (Linux)
- 25The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 26Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 27Configure scan settings without administrator privileges (Linux)
- 28I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 29I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 30Uninstall printer drivers (Linux)
- 31Open the Control Panel (For Windows)
- 32Why does the message "No Response/Busy" appear on my Transmission Verification Report?
- 33What is the Network Shared printing?
- 34I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 35Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 36When trying to use the Brother ControlCenter2, the error "CC025" appears. What should I do?
- 37Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 38Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 39Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 40How can I improve poor print quality?
- 41The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 42Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
- 43I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 44I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 45I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 46I cannot install the driver when using the Driver Install Tool. (Linux)
- 47I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 48I cannot install Brother drivers on Debian 10 or later (Linux)
- 49Configure and use PC-FAX (CUPS) (Linux)
- 50Configure the Scan to Email Feature (Linux)