FAQs & Troubleshooting
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131 Results
- 1The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 2What kind of paper can I use?
- 3Printouts have wrinkles or creases.
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 6I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8Windows 10 Support Information
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10The printer status is Offline or Paused.
- 11The Toner LED is still on or flashing after replacing the toner cartridge, or the status monitor continues to display the message "Toner Low" or "Toner Life End".
- 12The printed letters are slanted, positioned incorrectly.
- 13All print jobs are aborted and nothing is printed. (Linux)
- 14I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 15I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 16Check the firmware version.
- 17The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 18I cannot print from my computer via USB.
- 19I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 20I cannot update the firmware.
- 21In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 22When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 23Printouts have toner specks.
- 24Black toner marks appear across the page.
- 25Printouts are with gray background.
- 26Where do I find the complete User's Guide?
- 27White spots appear in areas of dense black printing.
- 28I cannot install the driver when using the Driver Install Tool. (Linux)
- 29I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 30What driver package format is supported by my Linux distribution?
- 31Cannot print after a Windows 10 update (June 2020)
- 32Paper size settings are unavailable when I print from OpenOffice (Linux)
- 33My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 34The downloaded driver's name is different from my machine's name. (Linux)
- 35The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 36I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 37Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 38Large characters are printed incorrectly. (Linux)
- 39The driver installation finished successfully but I cannot print. (Linux)
- 40Print command (LPR) (Linux)
- 41Print command (cupswrapper) (Linux)
- 42I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 43I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 44I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 45I am unable to print from a client PC to a printer on a print server. (Linux)
- 46I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 47To install the printer driver easily using a tool. (Linux)
- 48When printing with monochrome laser printer, the print position shifts. (Linux)
- 49I want to print using CUPS while keeping SELinux enabled. (Linux)
- 50Uninstall printer drivers (Linux)