FAQs & Troubleshooting
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129 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2What is the default password for my BRAdmin or Web Based Management?
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5Check the remaining ink or toner level (Linux)
- 6Drum End Soon
- 7Toner specks
- 8Can I use non-Brother or third party supplies with the Brother machine?
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10My Brother machine could not be found over the network when I installed drivers on my computer.
- 11(Video) Set up your Brother machine
- 12I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 13The printer status is Offline or Paused.
- 14What is the default password for my Brother machine?
- 15Add your Brother machine with AirPrint (macOS)
- 16I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 17I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 18Configure the Scan to Email Feature (Linux)
- 19Configure and use the Scan Key Tool (Linux)
- 20My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 21I cannot print using my Brother machine on a wired network (Windows/macOS)
- 22Wrong Toner or Wrong Toner Cartridge
- 23Media Type Mismatch or Media Mismatch
- 24What is Toner Continue Mode?
- 25Cannot Detect
- 26Toner Low or Prepare New Toner Cartridge
- 27My Brother machine has no power.
- 28Drum !
- 29Lines across the page
- 30Black lines down the page
- 31The scanning speed is slow when scanning from my machine. (Windows)
- 32I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 33I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 34I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 35I cannot connect my machine to a Windows 11 computer via USB.
- 36I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 37When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 38Change the brscan5 scan settings using XSane (Linux)
- 39The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 40When I print images, the quality is not good (Linux)
- 41When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 42Delete a network scanner entry. (Linux)
- 43Firewall port requirements of the Scan Key Tool (Linux)
- 44Update the Driver or Firmware for your Brother machine
- 45The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 46What is the difference between the toner cartridge and the drum unit?
- 47Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 48Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 49I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 50A security warning appears when accessing Web Based Management via HTTPS.