FAQs & Troubleshooting
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DCP-L2628DW
129 Results
Note: “*” indicates that the content is from the Online User’s Guide.
1.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
2.
My Brother machine could not be found over the network when I installed drivers on my computer.
3.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
4.
The printer status is Offline or Paused.
5.
Install the Brother Mobile Connect application (for mobile device)
6.
I cannot print on a wireless (Wi-Fi) network (Windows)
7.
What is the default password for my BRAdmin or Web Based Management?
8.
Wireless setup is requesting a WPS PIN to complete the setup
9.
I cannot print on a wireless (Wi-Fi) network (Mac)
10.
Delete print jobs from the print queue.
11.
Enable the Brother machine's network interface.
12.
I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
13.
What is the default password for my Brother machine?
14.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
15.
After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
16.
Cannot Scan ##
17.
Discover the MAC address of the Brother network card
18.
Cartridge Error
19.
2-sided Disable or 2-sided Disabled
20.
Drum !
21.
Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
22.
Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
23.
When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
24.
I cannot print using my Brother machine on a wired network (Windows/macOS)
25.
"Offline" appears on the Status Monitor. (Windows)
26.
The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
27.
Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
28.
Change the printer driver settings (Windows)
29.
Size Error DX or Size Error 2-sided
30.
Manual Feed