FAQs & Troubleshooting
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204 Results
- 1How do I know which side up my photo paper should be in the tray?
- 2The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 3The printer status is Offline or Paused.
- 4How do I load paper?
- 5Pre-Required Procedures (Linux)
- 6I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 7Change the printer driver settings (Windows/macOS)
- 8Scan and save a document in PDF format (Scan to File)
- 9When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 11When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 12Open the Control Panel (For Windows)
- 13I cannot make borderless prints.
- 14Locate files scanned with ControlCenter2 (For Macintosh)
- 15The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 16When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18What driver package format is supported by my Linux distribution?
- 19Large characters are printed incorrectly. (Linux)
- 20Print command (LPR) (Linux)
- 21Delete a network scanner entry. (Linux)
- 22Uninstall the scanner driver. (Linux)
- 23Uninstall Scan-key-tool. (Linux)
- 24Configure scan settings without administrator privileges (Linux)
- 25All print jobs are aborted and nothing is printed. (Linux)
- 26I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 27I am unable to print from a client PC to a printer on a print server. (Linux)
- 28I want to print using CUPS while keeping SELinux enabled. (Linux)
- 29Install the built-in drivers (For Windows 8 and Windows 10)
- 30Can I print from or scan to Android™ Smartphone?
- 31Can I print from and scan to iPhone, iPod touch and iPad?
- 32My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 33Configure and use the Scan Key Tool (Linux)
- 34I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 35Delete print jobs from the print queue.
- 36The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 37Open the "Scanners and Cameras" and Properties.
- 38How to identify your Operating System (OS).
- 39Locate files scanned with ControlCenter3 (For Windows)
- 40The edge of glossy paper is smudged.
- 41The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 42The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 43When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 44How do I clear Machine Error 46?
- 45Scan multiple pages into one file instead of each scan being saved as a separate file.
- 46I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 47Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 48Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 49I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 50I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?