FAQs & Troubleshooting
![]() |
Popular |
127 Results
- 1Can I use AirPrint with my Brother machine?
- 2I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 3No Drum
- 4I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 5Out of Memory
- 6Turn the Toner Save mode on or off
- 7Scan a document using Brother iPrint&Scan. (macOS only)
- 8Check the remaining life of my Brother machine's drum.
- 9I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 10I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 11When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 12I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 13I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15Windows 10 Support Information
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17Jam Inside
- 18Jam Tray
- 19Replace Drum
- 20Configure and use the Scan Key Tool (Linux)
- 21The downloaded driver's name is different from my machine's name. (Linux)
- 22I cannot find some option in the Printing preferences. (For Windows)
- 23I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 24The printer status is Offline or Paused.
- 25When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 26Can I use non-Brother or third party supplies with the Brother machine?
- 27My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 28I want to print using CUPS while keeping SELinux enabled. (Linux)
- 29Open the "Scanners and Cameras" and Properties.
- 30A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 31The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 32I cannot print from my computer via USB.
- 33Where can I find my Brother machine's serial number?
- 34I cannot install the driver when using the Driver Install Tool. (Linux)
- 35I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 36My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 37Configure the Scan to Email Feature (Linux)
- 38What driver package format is supported by my Linux distribution?
- 39Scan using XSane or GIMP (Linux)
- 40Cannot print after a Windows 10 update (June 2020)
- 41The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 42Where can I download Brother iPrint&Scan application for Mac?
- 43The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 44"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 45Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 46Large characters are printed incorrectly. (Linux)
- 47The driver installation finished successfully but I cannot print. (Linux)
- 48I installed scan-key-tool, but it does not work. (Linux)
- 49When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 50Command List of brscan. (Linux)