FAQs & Troubleshooting
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313 Results
- 51I am asked to enter a password when starting the Remote Setup application. What is the password?
- 52Is my Brother machine compatible with Windows Vista?
- 53I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 54Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 55When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 56Replace Ink
- 57When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 58Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 59The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 60Use the Network Connection Repair Tool (Windows)
- 61Install the built-in drivers (For Windows 8 and Windows 10)
- 62Discover the MAC address of the Brother network card
- 63When I scan a document using ControlCenter, the scanned file size is too big.
- 64I can print but cannot scan via network. (For Mac)
- 65How do I make copies using my Brother machine?
- 66How do I clear the message "Unable to ..." or "... Unable" ?
- 67How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 68Improve poor print quality.
- 69I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 70Clear the message "Awaiting Redial"
- 71What does "COMM.ERROR" on the LCD display mean?
- 72How do I factory reset the network settings?
- 73When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 74While writing data to the media (memory) card in the media slot, the status dialog box has not been updated. It appears to have frozen. What can I do?
- 75How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 76Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 77Open the "Scanners and Cameras" and Properties.
- 78What is the Network Shared printing?
- 79I am sharing my Brother machine. I can print but cannot scan.
- 80I can print but cannot scan via network. (For Windows)
- 81My machine does regular cleaning cycles in the night. How can I correct this?
- 82When I print photos on Brother Photo Paper (BP71 Series), black areas on the printed photos look greenish–black or the colors do not match the colors in the original photo. What should I do?
- 83When I print photos, the color quality is not good.
- 84I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 85I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 86Wrong Paper Size
- 87Print using only the black ink cartridge when the Color cartridges have run out.
- 88I'm using Windows Vista and trying to use a network connected Brother machine. However, I cannot see the machine in the Network Explorer. What should I do?
- 89Where can I get FaceFilter Studio and what can I do with this application?
- 90I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 91When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 92I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 93Can third party ink be used to refill the ink cartridges?
- 94Why is it necessary for my machine to go through regular cleaning cycles?
- 95Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 96Can I confirm that the FAX was sent correctly?
- 97When scanning a document to be copied or faxed, the message "OUT OF MEMORY" appears on the display. What can I do?
- 98The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 99The LCD displays an error code (number). What does it mean?
- 100I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.