FAQs & Troubleshooting
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291 Results
- 51I cannot make borderless prints.
- 52Locate files scanned with ControlCenter3 (For Windows)
- 53Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 54I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 55When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 56I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 57I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 58I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 59When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 60When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 61The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 62When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 63Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 64Print the Network Configuration List
- 65"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 66Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 67Delete a network scanner entry. (Linux)
- 68Uninstall Scan-key-tool. (Linux)
- 69Configure scan settings without administrator privileges (Linux)
- 70ControlCenter3 displays a blank screen at startup (Windows)
- 71How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 72Open the Status Monitor
- 73Open the Control Panel (For Windows)
- 74What is the Network Shared printing?
- 75I cannot print from my computer via USB.
- 76When I scan a document using ControlCenter, the scanned file size is too big.
- 77I can print but cannot scan via network. (For Mac)
- 78Windows 7 Support Information
- 79My machine does regular cleaning cycles in the night. How can I correct this?
- 80When I try to scan the A3/ Ledger size document using ScanSoft™ PaperPort™ 11SE, there is not "A3/ Ledger" in the paper size list. What should I do?
- 81When I scan the document with using ScanSoft™ PaperPort™ 11 SE , the bottom of the document is cut off. What should I do?
- 82I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 83The print speed is very slow when I use XML Paper Specification Printer Driver.
- 84I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 85Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 86What is Infrastructure mode?
- 87When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 88Scan a document in Mac OS X 10.7.
- 89How do I clear the message "Unable to..." or "... Unable" ?
- 90Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 91Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 92Set the date and time
- 93How do I clean the Scanner to improve the copy or fax quality?
- 94I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 95When scanning a document to be copied or faxed, the LCD shows "Out of Memory." What should I do?
- 96The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 97What is MFL-Pro Suite Software?
- 98While writing data to the media (memory) card in the media slot, the status dialog box has not been updated. It appears to have frozen. What can I do?
- 99I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 100I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)