FAQs & Troubleshooting
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82 Results
- 1I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 2My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 3What iOS mobile application can I use?
- 4Where can I download the latest P-touch Editor for Mac?
- 5How to install Brother software on a computer not connected to the Internet
- 6How do I uninstall the printer driver?
- 7When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 8Printing from an Android™ device
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10What Android™ mobile application can I use?
- 11How do I transfer label templates with P-touch Transfer Express?
- 12Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 13I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 14I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 15How do I create and transfer templates? (for Mac)
- 16Uninstalling the printer driver (Linux®)
- 17When printing from an application, the application's "Collate" setting does not work correctly.
- 18How to identify the printer's firmware version
- 19How to charge the rechargeable Li-ion battery
- 20How to delete the registry information and files related to the printer driver
- 21How to identify your Operating System (OS) for Windows or Mac
- 22Printing is not possible. (USB connection)
- 23How do I transfer templates or other data from the computer to the printer? (P-touch Transfer Manager)
- 24I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 25I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 26Installing a CA certificate
- 27The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 28(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 29The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 30This printer is not detected when establishing a Bluetooth® connection.
- 31The paper is jammed in the printer.
- 32How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 33When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 34The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 35I cannot connect my printer to a Windows 11 computer via USB.
- 36How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 37The side margins are incorrect.
- 38How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 39Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 40What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 41How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 42The printer does not turn on, so I cannot print.
- 43Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 44Installing the CUPS wrapper/LPR printer driver (Linux®)
- 45Some of the print options in OpenOffice do not work. (Linux®)
- 46How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 47I want to use the Roll Paper Pause mode or create new forms from Printer Server Properties.
- 48How do I connect the printer and my mobile device via Bluetooth®?
- 49How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 50What is the JPEG printing and how can I use it?