FAQs & Troubleshooting
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122 Results
- 1How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 2Printing from an Android™ device
- 3My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 4Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 5I can no longer print from my computer via Bluetooth®, even though I could print previously.
- 6I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 7When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 8Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 9When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 10What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 11When I connect the printer to my computer via Bluetooth® and print multiple sheets, the printer stops in the middle of printing.
- 12Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 13I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
- 14How do I connect the printer to my computer via Bluetooth®? (for Windows)
- 15Printing from a Windows PC or Mac
- 16How do I connect the printer and my mobile device via Bluetooth®?
- 17How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 18I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 19What Android™ mobile application can I use?
- 20P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 21Printing is not possible. (USB connection)
- 22Some of the print options in OpenOffice do not work. (Linux®)
- 23I want to use the Roll Paper Pause mode or create new forms from Printer Server Properties.
- 24Using the Printer Setting Tool (for Mac)
- 25How do I switch to and use the mass storage mode?
- 26Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 27I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 28(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 29Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 30How to open the Devices and Printers window
- 31Can I print out the printer settings?
- 32The side margins are incorrect.
- 33The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 34The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 35How to install the rechargeable Li-ion battery (optional)
- 36The paper is jammed in the printer.
- 37How to insert paper
- 38What is the Label List? (P-touch Editor 5.x for Windows)
- 39The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 40I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 41Installing the software
- 42How do I turn the printer off?
- 43P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 44(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 45My custom paper size cannot be found even though I added it to the "User Defined Size" list in the printer driver, or although the Administrator settings are set for a shared printer, the function is disabled on a client computer. The printer is connected to a Windows computer via Bluetooth®.
- 46The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 47When I try to connect the printer and my computer via Bluetooth®, the printer is not found in the [Add a device] / [Add Wireless Device] window. (Windows 7/Vista)
- 48This printer is not detected when establishing a Bluetooth® connection.
- 49Using the Communication Settings (for Windows)
- 50Error messages do not appear when using the USB connection of my printer.