FAQs & Troubleshooting
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- 1My custom paper size cannot be found even though I added it to the "User Defined Size" list in the printer driver, or although the Administrator settings are set for a shared printer, the function is disabled on a client computer. The printer is connected to a Windows computer via Bluetooth®.
- 2How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 3My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 4How do I turn the printer off?
- 5Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 6I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 7How to install the rechargeable Li-ion battery (optional)
- 8When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 9The side margins are incorrect.
- 10What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 11How to connect to a DC power outlet (optional)
- 12When printing from an application, the application's "Collate" setting does not work correctly.
- 13How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.8 or later)
- 14When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 15This printer is not detected when establishing a Bluetooth® connection.
- 16Printing is not possible. (USB connection)
- 17Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 18How to open the Devices and Printers window
- 19Where can I find my Brother printer's serial number?
- 20How to charge the rechargeable Li-ion battery
- 21How to install Brother software on a computer not connected to the Internet
- 22How can I stop the printer from automatically feeding roll paper after printing? (for Windows)
- 23The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 24How to insert paper
- 25The latest printer driver was successfully installed, but the driver did not update correctly.
- 26How to delete the registry information and files related to the printer driver
- 27Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 28I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 29Using the Device Settings (for Windows)
- 30I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 31I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 32I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 33What Android™ mobile application can I use?
- 34I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 35Some of the print options in OpenOffice do not work. (Linux®)
- 36The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 37How do I print from a computer or mobile device?
- 38How do I uninstall the printer driver?
- 39I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 40The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 41I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 42I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
- 43Printing from an Android™ device
- 44Using the Printer Setting Tool (for Mac)
- 45Paper does not move through the printer even though the motor is running.
- 46How do I connect the printer to my computer via Bluetooth®? (for Windows)
- 47I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 48Printing from a Windows PC or Mac
- 49How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 50Using the Printer Setting Tool (for Windows)