FAQs & Troubleshooting
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121 Results
- 1My custom paper size cannot be found even though I added it to the "User Defined Size" list in the printer driver, or although the Administrator settings are set for a shared printer, the function is disabled on a client computer. The printer is connected to a Windows computer via Bluetooth®.
- 2Installing the software
- 3Using the Printer Setting Tool (for Mac)
- 4Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 5(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 6When I try to connect the printer and my computer via Bluetooth®, the printer is not found in the [Add a device] / [Add Wireless Device] window. (Windows 7/Vista)
- 7The latest printer driver was successfully installed, but the driver did not update correctly.
- 8How do I connect the printer and my mobile device via Bluetooth®?
- 9How do I switch to and use the mass storage mode?
- 10Where can I find my Brother printer's serial number?
- 11Printing from an Android™ device
- 12Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 13When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 14Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 15I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 16This printer is not detected when establishing a Bluetooth® connection.
- 17Using the Device Settings (for Windows)
- 18How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 19How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 20How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 21How to identify the printer's firmware version
- 22I can no longer print from my computer via Bluetooth®, even though I could print previously.
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 25Which Bluetooth® profiles does the printer support?
- 26How to charge the rechargeable Li-ion battery
- 27Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 28My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 29I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 30I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 31P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 32How do I transfer templates to the printer?
- 33(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 34(Video) How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 35I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 36The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 37When I connect the printer to my computer via Bluetooth® and print multiple sheets, the printer stops in the middle of printing.
- 38When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 39I want to use the Roll Paper Pause mode or create new forms from Printer Server Properties.
- 40Using the Communication Settings (for Windows)
- 41Can I print out the printer settings?
- 42How do I print from a computer or mobile device?
- 43How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 44I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 45How to connect to a DC power outlet (optional)
- 46How to install the rechargeable Li-ion battery (optional)
- 47How to connect to an AC power outlet (optional)
- 48How do I clean the platen roller?
- 49The printed image is out of alignment.
- 50The print quality is poor, and the image is too light or dark.