FAQs & Troubleshooting
Popular |
PJ-762
116 Results
1.
My custom paper size cannot be found even though I added it to the "User Defined Size" list in the printer driver, or although the Administrator settings are set for a shared printer, the function is disabled on a client computer. The printer is connected to a Windows computer via Bluetooth®.
2.
My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
3.
How do I turn the printer off?
4.
Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
5.
I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
6.
How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
7.
When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
8.
How to connect to a DC power outlet (optional)
9.
How to install the rechargeable Li-ion battery (optional)
10.
When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
11.
What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
12.
Printing is not possible. (USB connection)
13.
Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
14.
When printing from an application, the application's "Collate" setting does not work correctly.
15.
Where can I find my Brother printer's serial number?
16.
The side margins are incorrect.
17.
How to charge the rechargeable Li-ion battery
18.
How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.8 or later)
19.
How to insert paper
20.
How to open the Devices and Printers window
21.
The printing date/time is not printed. (P-touch Editor 5.x for Windows)
22.
I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
23.
How to install Brother software on a computer not connected to the Internet
24.
Using the Device Settings (for Windows)
25.
How can I stop the printer from automatically feeding roll paper after printing? (for Windows)
26.
I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
27.
I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
28.
What Android™ mobile application can I use?
29.
I cannot print LibreOffice documents in landscape orientation. (Linux®)
30.
The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)