FAQs & Troubleshooting
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- 1I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 2How do I install the printer driver from the CD-ROM? (for Windows)
- 3When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 4I cannot save a file downloaded from the Brother support website (For Windows)
- 5Paper does not move through the printer even though the motor is running.
- 6I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 7My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 8Where can I find my Brother printer's serial number?
- 9How to reduce the time to start printing after clicking the [Print] button
- 10Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 11How to connect to an AC power outlet (Optional)
- 12How do I transfer label or slip templates?
- 13I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 14What Android™ mobile application can I use?
- 15How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 16I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 17I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 18How to open the Devices and Printers window
- 19How to identify the printer's firmware version
- 20The print quality is poor, and the image is too light or dark.
- 21How to identify your Operating System (OS) for Windows or Mac
- 22How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 23I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 24Some of the print options in OpenOffice do not work. (Linux®)
- 25Uninstalling the printer drivers (Linux®)
- 26How to charge the rechargeable Ni-MH battery
- 27How do I clean the Platen Roller?
- 28Printing is not possible. (USB connection)
- 29I have installed both the LPR and CUPS wrapper drivers, but I cannot print. (Linux®)
- 30Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 31How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 32The printed image is compressed or stretched.
- 33What is the JPEG printing and how can I use it?
- 34How do I print from a computer?
- 35I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 36The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 37I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 38The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 39How do I connect the printer and my computer via USB cable?
- 40What is IrDA?
- 41Pages don't print. What should I do?
- 42Why is the leading zero (0) missing after importing the database into P-touch Editor?
- 43How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 44(Video) How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 45The print area is reduced when I print using the print preview button in OpenOffice. (Linux®)
- 46P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 47How to connect to a DC power outlet (Optional)
- 48How do I transfer label templates with P-touch Transfer Express?
- 49How to install the rechargeable Ni-MH Battery (Optional)
- 50What do the indicator lights mean?