FAQs & Troubleshooting
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74 Results
- 1How do I install the printer driver from the CD-ROM? (for Windows)
- 2What Android™ mobile application can I use?
- 3The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 4I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 5How to connect to a DC power outlet (Optional)
- 6Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 7How to charge the rechargeable Ni-MH battery
- 8I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 9Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 10How do I transfer label templates with P-touch Transfer Express?
- 11Printing is not possible. (USB connection)
- 12Uninstalling the printer drivers (Linux®)
- 13How to install the rechargeable Ni-MH Battery (Optional)
- 14My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 15The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 16The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 17Paper does not move through the printer even though the motor is running.
- 18How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 19What is IrDA?
- 20When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 21How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 22How to open the Devices and Printers window
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24How to reduce the time to start printing after clicking the [Print] button
- 25How do I uninstall the printer driver?
- 26What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 27The print quality is poor, and the image is too light or dark.
- 28How to insert paper
- 29How to identify your Operating System (OS) for Windows or Mac
- 30The printed image is compressed or stretched.
- 31How do I transfer label or slip templates?
- 32What are the definitions of each field in the bar code setup? (P-touch Editor 5.x for Windows)
- 33How do I transfer templates or other data from the computer to the printer?
- 34Why is the leading zero (0) missing after importing the database into P-touch Editor?
- 35I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 36Some of the print options in OpenOffice do not work. (Linux®)
- 37How do I print from a computer?
- 38I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 39The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed)
- 40How do I clean the Platen Roller?
- 41Paper moves through the printer, but nothing appears on the paper.
- 42I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 43When I try to print multiple pages via Bluetooth® from a Windows 8 computer, it takes a long time for the printing to start and finish.
- 44P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 45Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 46Images appear blurred or lines are jagged when printed using the JPEG printing function. What can I do?
- 47How to charge the rechargeable Li-ion battery
- 48How to install the rechargeable Li-ion Battery (Optional)
- 49I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 50I have installed both the LPR and CUPS wrapper drivers, but I cannot print. (Linux®)