FAQs & Troubleshooting
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217 Results
- 1Using the Printer Setting Tool (for Mac)
- 2How can I connect the printer to my mobile device?
- 3Using Cable Label Tool
- 4Installing the software
- 5Where can I find the IP addresses of my computer and the printer?
- 6What are WPA-PSK/WPA2-PSK, TKIP and AES?
- 7Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 8How do I connect the printer to my computer via Wi-Fi® using an access point?
- 9Using the Communication Settings (for Windows)
- 10P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 11The label does not cut well.
- 12Printing is not possible. (USB connection)
- 13I cannot print using FLe tape and get an error message.
- 14Where can I download the latest P-touch Editor for Mac?
- 15I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 16What is WEP?
- 17I cannot connect my machine to the wireless network.
- 18The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 19I cannot print using a HSe cassette.
- 20Where can I find my Brother printer's serial number?
- 21When I print characters, they appear faint.
- 22How to install the rechargeable Li-ion battery (optional)
- 23My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 24Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 25Can I check the printer's usage log?
- 26What is P-touch Library?
- 27Where can I find the printer's network settings, such as IP address?
- 28Printing is not possible. (P-touch Editor5.3 for Mac)
- 29Changing your printer’s network settings (IP address, Subnet mask and Gateway) using the BRAdmin Light utility
- 30I cannot print after updating the firmware or font data.
- 31How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 32I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 33P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 34Can I use iPrint&Label with another company's printers? (iPrint&Label)
- 35(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 36(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 37I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 38Installing the LPR driver and CUPS wrapper driver (Linux®)
- 39Is it possible to connect more than one Brother machine to my computer? (Linux®)
- 40Can I change the barcode protocol inside the templates? (iPrint&Label)
- 41What options are available for label feeding and cutting?
- 42Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.7 or greater
- 43The tape got jammed or stuck in the printer.
- 44(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 45I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 46The printed label contains blank horizontal lines.
- 47I cannot connect my printer to the wireless network with WPS when using WPA3.
- 48I cannot save a file downloaded from the Brother support website (For Windows)
- 49What Android™ mobile application can I use?
- 50Can I set the printer to turn on its wireless LAN settings when I turn on the printer? (for Windows)