FAQs & Troubleshooting
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164 Results
- 1I cannot select the printer on the app. (P-touch Design&Print / Design&Print 2)
- 2How can I connect my mobile device to the printer via Bluetooth®? (P-touch Design&Print / Design&Print 2)
- 3I get an error message while I am trying to upload the content into the Dropbox using Share Label. (P-touch Design&Print / Design&Print 2)
- 4Where can I download the latest P-touch Editor for Mac?
- 5The message "Movie cannot be played" appears when I try to read a QR code created using the Share Label function. (P-touch Design&Print / Design&Print 2)
- 6Where can I find my Brother printer's serial number?
- 7Export saved labels from P-touch Design&Print to P-touch Design&Print 2
- 8What is the difference between the "Create your own label" function and the "Template" function? (P-touch Design&Print / Design&Print 2)
- 9How do I uninstall the printer driver?
- 10The printer does not print from my mobile device or does not print correctly.
- 11I cannot use the Frame function. (P-touch Design&Print / Design&Print 2)
- 12The printer stops printing, the power LED blinks in red, and my mobile device displays an error message.
- 13I want my printer to use less tape for each label. (P-touch Design&Print / Design&Print 2)
- 14What iOS mobile application can I use?
- 15The label does not cut well.
- 16How to install Brother software on a computer not connected to the Internet
- 17I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 18How can I check the print preview for a tape not currently inserted in the printer? (P-touch Design&Print / Design&Print 2)
- 19How do I add, move or delete objects? (P-touch Design&Print / Design&Print 2)
- 20When printing from an application, the application's "Collate" setting does not work correctly.
- 21How to change the rechargeable Li-ion battery
- 22How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 23(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 24I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 25When I change or trim an image in the template, it becomes smaller. (P-touch Design&Print / Design&Print 2)
- 26(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 27I want to connect to another printer, but the previously paired printer is connected automatically. (P-touch Design&Print / Design&Print 2)
- 28When I print symbols, they are garbled or corrupted. (P-touch Design&Print)
- 29Installing the software
- 30The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 31I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 32How do I specify the scope of disclosure of the content to be linked to a QR code? (P-touch Design&Print / Design&Print 2)
- 33The printer is not connected to my mobile device correctly.
- 34There is no data registered in the P-touch library. (P-touch Editor 5.x for Windows)
- 35How to delete the registry information and files related to the printer driver
- 36When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 37P-touch Editor crashes when I open it on my Mac.
- 38How can I connect my mobile device to the printer via Bluetooth®? (Brother iPrint&Label)
- 39Marks and characters (Emoji) from a mobile device are not displayed correctly, or cannot be printed clearly even though they display correctly on the editing screen. (P-touch Design&Print)
- 40What is the difference between the text box layout and the label layout? (P-touch Design&Print)
- 41The tape is ejected with the paper liner separated from the tape.
- 42I cannot save a file downloaded from the Brother support website (For Windows)
- 43What Android™ mobile application can I use?
- 44How can I create a barcode label? (iPrint&Label)
- 45How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 46When I try to print the printer information, the red lamp flashes and the print does not start.
- 47Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 48The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 49I want my printer to use less tape for each label. (P-touch Editor 5.x)
- 50How do I charge the Li-ion battery?